Privacy Policy
Last updated: 2 November 2026
Kestrel Immigration ("we", "us") helps people book visa appointments and prepare visa forms. We have offices in Ahmedabad, India and in Canada. This policy explains what personal data we collect through kestrelimmigration.com, why, and what choices you have. Questions: help@kestrelimmigration.com.
What we collect
- Quote requests: your name, WhatsApp number, optional email, the visa category, destination, preferred centre and dates, and any notes you add.
- Agent access requests: agency name, your name, WhatsApp number, city, optional email and a short description.
- Agent portal submissions: your clients' names, client IDs, phone numbers, visa details and, if you provide them, passport numbers and dates of birth. Passport numbers and dates of birth are encrypted before storage.
- Request tracking: when you track a request we use the reference and the last four digits of your phone number only to show you its status.
- Technical data: our hosting provider may keep standard server logs (such as IP address and time). After login, agents and staff receive one essential session cookie. We do not use advertising or analytics cookies.
Why we use it
- To respond to your request, prepare a quote and contact you on WhatsApp, phone or email.
- To book appointments and prepare forms you ask us to handle.
- To run agent accounts, keep the service secure and prevent abuse.
- To meet legal obligations.
We rely on your consent (for example when you tick the consent box), on performing the service you request, and on our legitimate interest in running a secure service.
Who we share it with
We share data only as needed for the service you request: with embassies, consulates and visa application centres (such as BLS or VFS portals) when we book or prepare something for you; with providers that help us run the service (hosting, messaging such as WhatsApp); and when the law requires it. We never sell your data.
Security
Passport numbers and dates of birth are encrypted at rest. Agent codes and passwords are stored only as secure hashes. Access to personal data is limited to staff who need it. No system is perfectly secure, so please don't send us more than the booking needs.
How long we keep it
We keep personal data only as long as needed for the purposes above and to meet legal and accounting requirements. You can ask us to delete your data at any time (see below).
Where data is processed
Because we operate from India and Canada and use hosting and messaging providers, your data may be processed in those or other countries. We take reasonable steps to protect it wherever it is processed.
Your rights
You can ask to access, correct or delete your personal data, to withdraw consent, or to complain about how we handle it, including under applicable laws such as India's Digital Personal Data Protection Act, 2023 and Canada's PIPEDA. Write to help@kestrelimmigration.com and we will respond within a reasonable time.
Children
Our website is not directed to children. Applications for minors should be submitted by a parent or guardian.
Changes
We may update this policy; the date at the top shows the latest version.